FAQs
Our team is here to help with any inquiries about our products, services, or anything else on your mind.
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What materials do you use in your jewelry?
Our jewelry is primarily crafted from high-quality stainless steel, offering excellent water resistance and long-lasting color retention. In the future, we will introduce a premium line featuring internationally certified silver, gold, and gemstones. As we pursue style, we are equally committed to sustainability and ethical sourcing, allowing you to shine with purpose.
How should I care for my jewelry?
To keep your jewelry shining bright, avoid contact with harsh chemicals like perfume and lotions. Store it in a cool, dry place, and give it a gentle clean now and then with a soft cloth.
What’s your return and exchange policy?
If your order isn’t exactly what you hoped for, no worries! You can return or exchange most items within 30 days, as long as they’re in their original condition.
How do I find my ring size?
Finding the perfect fit is easy! All of our rings are resizable, and for our fine jewelry collection, detailed sizing guidance is provided in each product description. No guessing required—just elegance, tailored to you.
Is your jewelry ethically made?
We’re proud to offer ethically crafted jewelry, partnering with WWF to make a meaningful impact. With every purchase, a portion goes towards protecting endangered wildlife, allowing your jewelry to support a cause that matters.
How long does shipping take?
We offer fast and reliable shipping! Standard shipping within the U.S. takes about 7-13 business days, and international orders can take 10-20 days. You could get more information at Shipping Policy.
Can I track my order?
Of course! We’ll send you a tracking number as soon as your jewelry ships, so you can keep an eye on it every step of the way.
What payment options do you accept?
We accept all major credit cards, PayPal, and other secure payment options like Apple Pay. We want to make your shopping experience as smooth as possible!
How can I get in touch with you?
We’re here to help! You can contact our friendly customer service team via email at Info@molinemarche.com or through our website’s contact form. We’ll respond as soon as possible.